Responsible Gaming at Golden Star

Gambling always carries an inherent risk of financial loss. No outcome is ever guaranteed, and players should approach every session with that understanding in mind.

Golden Star encourages all Canadian players to treat gambling as a form of entertainment, not a source of income. Staying in control of your time and spending is essential to protecting your financial and emotional wellbeing.

The following principles can help you play responsibly:

• Set a budget before you start and stick to it, regardless of outcomes;
• Treat any losses as the cost of entertainment, not a debt to recover;
• Take regular breaks and avoid extended gambling sessions;
• Never gamble under the influence of alcohol, stress, or emotional distress;
• Use the responsible gaming tools available on the platform to support your limits;
• Keep gambling separate from your financial obligations and daily responsibilities.

Gambling addiction is a serious condition that can develop gradually and without obvious warning signs at first. Being aware of the early indicators can make a significant difference in getting timely support.

The following signs may suggest a gambling problem is developing:

• Spending more money on gambling than originally planned;
• Feeling irritable or restless when attempting to reduce or stop gambling;
• Chasing losses by continuing to play in an attempt to win back money;
• Lying to family members, friends, or colleagues about gambling habits;
• Neglecting work, school, or personal responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Using gambling as a way to escape stress, anxiety, or negative emotions;
• Repeatedly failing to cut back on gambling despite wanting to stop;
• Experiencing mood swings that are tied to wins or losses;
• Continuing to gamble despite serious financial or personal consequences.

Addressing problematic gambling behaviour is possible with the right approach and support. Golden Star provides tools and resources to help players take control at any stage.

The following recommendations can support healthier gambling habits:

• Use deposit limits available in your account settings to cap daily, weekly, or monthly spending;
• Activate session time reminders to track how long you have been playing;
• Request a cooling-off period or self-exclusion through the Golden Star support team if needed;
• Reach out to a certified counsellor or addiction specialist for professional guidance;
• Speak openly with a trusted person, such as a family member or close friend, about your concerns;
• Avoid gambling when emotionally vulnerable, tired, or under financial pressure;
• Delete saved payment details to create an extra barrier between impulse and action;
• Engage in alternative activities that provide a sense of enjoyment and relaxation;
• Track your gambling activity regularly to stay aware of patterns in your behaviour;
• Seek help early, before the situation becomes more difficult to manage.

Several established organisations across Canada offer confidential support for individuals affected by gambling addiction. Reaching out to a professional service is a constructive and encouraged step.

The following organisations provide free and accessible help:

• Gambling Helpline (Canada): A national confidential service available 24 hours a day at 1-866-531-2600, connecting callers with trained counsellors;
• Responsible Gambling Council (RGC): A Canadian non-profit offering educational tools and resources at www.responsiblegambling.org;
• ConnexOntario: Free mental health, addictions, and crisis support for Ontario residents, available at www.connexontario.ca or by phone at 1-866-531-2600;
• Centre for Addiction and Mental Health (CAMH): A leading Canadian institution providing addiction treatment and support at www.camh.ca;
• Gamblers Anonymous Canada: A peer support programme based on shared experience, with meeting information at www.gamblersanonymous.org;
• Problem Gambling Institute of Ontario: Clinical education and resources for both individuals and professionals at www.problemgambling.ca.

Any player experiencing difficulties related to gambling can reach the Golden Star support team for assistance with account controls, self-exclusion, or referrals to professional help. Support is available at any time and all inquiries are handled with full confidentiality.

The following contact options are available to Canadian players:

• Live Chat: Accessible directly on the Golden Star website for immediate assistance;
• Email: Players can submit a written request to the support team for non-urgent matters;
• Help Centre: A dedicated section on the Golden Star platform with guidance on responsible gaming tools and account settings.